Shipping Policy

Processing Times

Ready-to-ship items are typically handed to the carrier within 24 to 48 business hours of your order. Orders placed on a weekend or holiday are processed the next business day.

Custom or made-to-order items ship according to the production timeframe shown on that product's page, commonly 3 to 7 business days before the order ships.

Shipping Costs

Shipping is calculated per seller at checkout and may vary by seller, item and delivery address. In eligible ZIP codes, local same-day delivery may also be offered for an additional fee shown at checkout.

Orders With Multiple Sellers

If your order includes items from more than one seller, each seller's items ship separately with their own tracking number.

Tracking

You'll receive an email with tracking information once your package is handed to the carrier.

Delivery Issues

Please double-check your shipping address before checkout -- HairGrab cannot reroute a package once it has shipped. If tracking shows your order as delivered but you haven't received it, contact support@hairgrab.com within 3 business days so we can open a carrier investigation.

Contact

Crowned Group LLC, operating HairGrab, 19 Carmel St, New Haven, CT 06511, United States.

Email support@hairgrab.com or call (203) 800-2032 with questions about this policy or an order placed on hairgrab.beauty.