Refund & Return Policy
Last updated September 26, 2026
Because HairGrab Core is a marketplace of independent sellers, an individual product's listing may show additional return terms -- those apply alongside this policy.
Return Window
Eligible returns and exchanges must be requested within 14 days of confirmed delivery. Returned items must be unopened, unworn, unwashed, unbrushed, uncolored and unaltered, with original tags and hygiene seals intact.
Final Sale Items
Custom-colored units, pre-plucked customized lace units and made-to-order wigs are final sale unless the item arrives with a demonstrable manufacturing defect. Lace that has been cut, bleached, tinted, plucked or installed is not returnable.
Requesting a Return
Email support@hairgrab.com with your order number to start a return. If an item arrived defective, damaged or incorrect, contact support within 48 hours of delivery with photos of the item.
Refunds
Once the seller has received and inspected the returned item, refunds are issued to your original Stripe payment method, typically within 5 to 10 business days. Original outbound shipping charges are non-refundable, and you're responsible for return shipping on an elective return.
Contact
Crowned Group LLC, operating HairGrab, 19 Carmel St, New Haven, CT 06511, United States.
Email support@hairgrab.com or call (203) 800-2032 with questions about this policy or an order placed on hairgrab.beauty.