Privacy policy
PRIVACY POLICY
Last updated: September 11, 2026
HairGrab operates the HairGrab website, mobile application, online marketplace, and related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience and connect shoppers with independent hair product sellers.
HairGrab is operated by Crowned Group LLC. Portions of the Services, including our online commerce functionality, are powered by Shopify, which enables us to provide certain Services to you.
This Privacy Policy describes how HairGrab collects, uses, processes, and discloses your personal information when you visit our website, use the HairGrab mobile application, create or use an account, browse or purchase products, communicate with us, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.
Depending on how you interact with HairGrab, where you live, and the features you use, we may collect or process the following categories of personal information:
• Contact Information – including your name, email address, telephone number, billing address, and shipping address.
• Account Information – including your username, login credentials, account settings, preferences, and information associated with your HairGrab account.
• Transaction Information – including products you view, add to your cart, add to your favorites or wishlist, purchase, return, exchange, or cancel, as well as information about past transactions.
• Payment Information – including payment method, payment confirmation, transaction details, and other information necessary to process purchases. Payment information may be processed by Shopify and other authorized payment providers.
• Communications – including information you provide when contacting HairGrab, contacting customer support, submitting inquiries, or otherwise communicating with us.
• Device and Technical Information – including information about your device, operating system, browser, network connection, IP address, app version, and other technical identifiers.
• Usage Information – including information about how you interact with the HairGrab website or mobile application, such as pages or screens viewed, features used, products viewed, searches performed, and navigation within the Services.
• Reviews and User Content – including product reviews, ratings, feedback, or other content you choose to submit through the Services.
MOBILE APPLICATION INFORMATION
When you use the HairGrab mobile application, we may collect certain device and usage information necessary to operate, secure, maintain, troubleshoot, and improve the application.
Certain mobile features may request access to device capabilities or information. Where required, HairGrab will request permission through your device before accessing information that requires your consent.
You can manage mobile application permissions through your device settings.
HairGrab will update this Privacy Policy if additional mobile application features materially change the categories of personal information we collect or how that information is used.
PERSONAL INFORMATION SOURCES
We may collect personal information from:
• You directly, including when you create an account, browse or purchase products, communicate with us, submit a review, or otherwise provide information to HairGrab.
• Your device automatically when you use the HairGrab website or mobile application.
• Cookies and similar technologies used through our website and Services.
• Shopify and other service providers that help us operate the marketplace, process transactions, provide technology infrastructure, fulfill orders, provide customer support, analyze performance, or secure the Services.
• Independent sellers when necessary to facilitate or support a transaction.
• Business partners or other third parties where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with HairGrab, we may use personal information to:
• Provide, operate, maintain, and improve the HairGrab website, mobile application, and marketplace.
• Create, maintain, authenticate, and manage customer accounts.
• Display and remember products, favorites, wishlists, preferences, and other account activity.
• Process purchases, payments, orders, returns, refunds, exchanges, and other transactions.
• Facilitate order fulfillment and shipping.
• Provide independent HairGrab sellers with information necessary to fulfill customer orders and provide customer service.
• Provide customer support and respond to inquiries.
• Send transactional communications concerning accounts, purchases, orders, shipping, returns, security, or other Services.
• Personalize and improve the shopping experience, including recommending products that may be relevant to shoppers.
• Maintain the security and integrity of HairGrab and detect, investigate, prevent, or respond to fraudulent, illegal, malicious, or unsafe activity.
• Troubleshoot technical issues and improve the performance of our website and mobile application.
• Conduct analytics concerning the use and performance of our Services.
• Send marketing or promotional communications where permitted by law and according to your communication preferences.
• Comply with legal obligations, respond to valid legal requests, resolve disputes, and enforce our agreements and policies.
MARKETING AND ADVERTISING
HairGrab may use personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted channels.
We may also use information about interactions with the Services to understand customer interests and improve or personalize marketing.
You may opt out of promotional email communications at any time by using the unsubscribe option provided in those communications. You may continue to receive non-promotional communications relating to your account, transactions, security, or orders.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to operate HairGrab, including:
• Shopify and other technology providers that help operate our ecommerce and marketplace Services.
• Payment processors and financial service providers involved in processing transactions.
• Independent HairGrab sellers when necessary to process, fulfill, ship, support, return, refund, or otherwise manage an order.
• Shipping, delivery, warehouse, fulfillment, or logistics providers involved in fulfilling customer orders.
• IT, hosting, cloud storage, analytics, security, fraud-prevention, customer support, and other service providers working on our behalf.
• Marketing and advertising partners where permitted by applicable law.
• Affiliates or entities within our corporate group.
• Third parties when you direct us or consent to the disclosure.
We may also disclose information when required to comply with applicable law, legal process, court orders, governmental requests, or to protect HairGrab, our sellers, customers, users, or others.
Personal information may also be disclosed as part of a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.
HAIRGRAB MARKETPLACE AND INDEPENDENT SELLERS
HairGrab is an online marketplace that connects shoppers with independent sellers.
When you place an order through HairGrab, certain personal information necessary to fulfill and support your transaction may be provided to the seller responsible for your order. This may include your name, shipping information, order information, and other information reasonably necessary to complete the transaction.
Sellers are expected to use customer information only for legitimate purposes related to their HairGrab transactions and in accordance with applicable requirements.
RELATIONSHIP WITH SHOPIFY
Portions of the HairGrab Services are powered by Shopify.
Shopify collects and processes certain personal information concerning your access to and use of the Services to provide and improve its services and to support HairGrab's ecommerce functionality.
Information submitted through Shopify-powered portions of HairGrab may be transmitted to Shopify and authorized service providers, including providers located in countries other than the country where you reside.
Shopify's processing of personal information is also governed by its applicable privacy policies and notices.
THIRD-PARTY WEBSITES AND SERVICES
The Services may contain links to websites, services, or platforms operated by third parties.
HairGrab does not control the privacy or security practices of unaffiliated third parties. If you follow a link to another website or service, you should review that third party's privacy policy and terms.
CHILDREN'S PRIVACY
HairGrab is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you are a parent or legal guardian and believe a child has provided personal information to HairGrab in violation of this policy, please contact us so that we can review the matter and take appropriate action.
HairGrab does not knowingly sell or share the personal information of children in violation of applicable law.
SECURITY AND RETENTION
HairGrab uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, process transactions, meet legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements and policies.
Retention periods may vary depending on the type of information and the reason it was collected.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have certain rights regarding your personal information, including:
• Right to Access or Know – You may have the right to request information about personal information we maintain about you.
• Right to Delete – You may have the right to request deletion of certain personal information.
• Right to Correct – You may have the right to request correction of inaccurate personal information.
• Right to Portability – You may have the right to receive certain personal information in a portable format.
• Right to Opt Out of Certain Sale, Sharing, or Targeted Advertising – Depending on applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising.
• Communication Preferences – You may unsubscribe from promotional emails using the unsubscribe option included in those communications.
These rights are not absolute and may be subject to exceptions under applicable law.
We may need to verify your identity before processing certain privacy requests. We will not discriminate against you for exercising applicable privacy rights.
ACCOUNT AND DATA DELETION
Customers may request deletion of personal information associated with their HairGrab account, subject to information that HairGrab or its service providers are legally or operationally required to retain.
Deletion requests may be submitted using the contact information provided below or through account-deletion functionality made available through the HairGrab Services.
Certain transaction, fraud-prevention, tax, accounting, legal, or compliance records may need to be retained after an account is deleted when permitted or required by law.
INTERNATIONAL DATA TRANSFERS
HairGrab and our service providers may process, transfer, or store personal information in countries other than the country where you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to HairGrab, our website, mobile application, marketplace, technology, business practices, or legal and regulatory requirements.
When we update this Privacy Policy, we will revise the “Last updated” date and provide additional notice where required by applicable law.
CONTACT US
HairGrab is operated by:
Crowned Group LLC
HairGrab
19 Carmel St
New Haven, CT 06511
United States
Phone: +1 203-535-7695
Email: [YOUR NEW @HAIRGRAB.COM EMAIL]
If you have questions about this Privacy Policy, HairGrab's privacy practices, or would like to exercise an applicable privacy right, please contact us using the information above.