Política de envío

HairGrab Shipping Policy

1. Order Processing & Fulfillment Times

 Ready-to-Ship Items: Products marked "Ready to Ship" are processed, packaged, and handed over to shipping carriers within 24 to 48 business hours of order confirmation.

 Custom & Made-to-Order Units: Units requiring custom coloring, knot bleaching, or hand construction have specific production lead times displayed on the individual product listing (typically 3 to 7 business days) prior to shipment.

 Orders placed on weekends or observed national holidays are processed on the subsequent business day.

2. Shipping Rates & Delivery Estimates

HairGrab offers flat-rate standard shipping across all domestic purchases:

 Standard Domestic Shipping: $8.99 Flat Rate (Estimated delivery: 2 to 4 business days post-dispatch via USPS / UPS / FedEx).

 Multi-Seller Shipments: Because HairGrab is a curated marketplace of independent boutiques, orders containing items from multiple distinct vendors will arrive in separate packages with distinct carrier tracking numbers.

3. Tracking & Delivery Confirmation

Once a package is scanned into the carrier network, an automated email and SMS notification containing your tracking number and carrier details will be sent to the contact info provided at checkout.

4. Address Accuracy, Lost & Stolen Packages

 Buyers are responsible for ensuring shipping address accuracy at checkout. HairGrab cannot re-route packages once dispatched.

 If your tracking confirms delivery but you have not received your package, please check with household members and property managers, then notify support@hairgrab.com within 3 business days so an official carrier trace investigation can be opened.