Política de reembolso

HairGrab Refund & Return Policy

1. Hygiene Standards & Return Eligibility

Due to the sanitary and intimate nature of human hair extensions, lace wigs, bundles, and personal care products, strict health and hygiene regulations apply across all HairGrab purchases:  

 Eligible returns and exchanges must be requested within 14 days of carrier-confirmed delivery.  

 Products must be unopened, unworn, unwashed, unbrushed, uncolored, and unaltered, with all original tags and factory hygiene seals fully intact.  

 Any unit where the lace has been cut, bleached, tinted, plucked, or installed is strictly non-refundable and ineligible for return.  

2. Custom & Made-to-Order Units

Custom colored units, pre-plucked customized lace units, or made-to-order wigs are considered Final Sale unless a demonstrable manufacturing defect exists upon delivery.

3. Damaged, Defective, or Incorrect Items

If you receive an item with a manufacturing defect, incorrect length, wrong texture, or damaged packaging:

1. Contact support@hairgrab.com within 48 hours of delivery.

2. Include your order number, clear photographs, and a description of the defect or incorrect item.  

3. Once verified, we will issue a prepaid return label, and the Seller will dispatch an immediate replacement or issue a full refund.

4. Return Process & Fees

 To initiate an authorized return, email support@hairgrab.com with your order details.

 For elective returns (e.g., customer ordered the wrong length or texture), the customer is responsible for return shipping costs.  

 Once the returned merchandise is received and inspected by the Seller, approved refunds are credited back to your original payment method within 5 to 10 business days. Original outbound shipping charges are non-refundable.